Contact the Tabitha.ai Support Team
Whether you have technical questions about our paper grading vision engine, need school district licensing assistance, or want hands-on help configuring custom rubrics, our dedicated educator support team is ready to assist.
Direct Teacher Support
Email us directly anytime at [email protected]. We respond to educator inquiries within 24 hours on school days, providing hands-on assistance with rubrics, scanners, and feedback workflows.
Available Monday through Friday from 8:00 AM to 6:00 PM EST. Urgent grading assistance tickets receive expedited queue routing during midterm and final exam weeks.
District Inquiries & POs
Inquiring about school-wide site licenses, purchase orders, or FERPA data privacy agreements? Our curriculum advisors provide customized quotes, pilot programs, and invoice billing via ACH or PO.
We furnish complete vendor registration packets, W-9 documentation, and standard state Student Data Privacy Consortium (SDPC) exhibits upon institutional request.
District Onboarding & Curriculum Integration Services
Deploying educational software across an entire school building or multi-campus district requires careful coordination between curriculum directors and IT administrators. Tabitha offers comprehensive onboarding support to ensure rapid, secure adoption without burdening district technology staff.
Our implementation team coordinates Google Workspace and Microsoft Entra ID single sign-on (SSO), pre-populates department rubric repositories, and establishes pooled credit accounts so teachers can begin evaluating student assignments immediately. Furthermore, we conduct customized virtual professional learning community (PLC) sessions designed specifically for your school's unique academic initiatives—whether focused on Advanced Placement essay coaching, International Baccalaureate criterion calibration, or bilingual parental engagement.
We also provide technical guidance on optimizing copier scanner presets for major enterprise brands including Canon, Ricoh, Xerox, and HP. By configuring one-touch "Scan to Tabitha" folder shortcuts on physical school copiers, schools enable teachers to digitize and grade entire paper stacks with zero technological friction.
For districts with strict cybersecurity mandates, our technical architects deliver comprehensive SOC 2 Type II compliance summaries, third-party penetration test attestations, and end-to-end data encryption documentation conforming to state education department regulations.
Technical Guidance
Assistance with optical resolution calibration, multi-page PDF batch ingestion, and SIS gradebook export formatting for PowerSchool and Canvas.
Custom Rubric Setup
Collaborate with our curriculum specialists to convert existing paper scoring guides, state matrices, and IB criteria into calibrated digital rubrics.
Billing & Procurement
Support with school district vendor registration, W-9 documentation, formal bids, sole-source justifications, and credit card or invoice processing.
How We Partner with Schools and Departments
We believe that software works best when developed in dialogue with the teachers who use it daily. When your school partners with Tabitha, you receive dedicated pedagogical consulting: our team examines your existing assessment schedules, midterm essay topics, and department rubrics to configure an environment tailored to your exact pacing guides.
We conduct hands-on training sessions for department heads, furnish cheat sheets for teacher lounges, and monitor scanning batch performance during peak grading cycles to ensure complete reliability.
Frequently Asked Support Questions
How quickly can our school onboard our teachers?
Individual teachers can start grading papers within 2 minutes of registration. School departments can be onboarded within 24 hours with custom domain provisioning, single sign-on setup, and pooled credits.
Do you provide custom professional development sessions?
Yes. We offer virtual and in-person professional development workshops covering AI literacy, ethical grading workflows, handwriting OCR best practices, and rubric design for school districts.
Can we sign a district Student Data Privacy Agreement (SDPA)?
Yes. We gladly sign district-specific data privacy agreements conforming to state student privacy alliances, guaranteeing full FERPA and COPPA compliance with zero model training on student data.
What payment methods are accepted for school purchases?
We accept credit cards, debit cards, formal school purchase orders (Net 30 terms), ACH bank transfers, and institutional checks for annual school licenses.
Where is Tabitha support based and what are your response times?
Our support specialists and pedagogical advisors are based in North America. We maintain an average response time of under 4 hours during active school business days.
Can we pilot Tabitha with a single department before district rollout?
Yes. We provide 60-day department pilot programs allowing English, Social Studies, or World Languages teams to evaluate grading workflows with dedicated support.
District Pilot Programs & Assessment Modernization
School systems adopting Tabitha typically start with a 60-day department pilot involving 5 to 15 teachers across English, History, Science, or World Languages. During this evaluation period, our instructional technologists assist teachers in testing copier PDF ingestion, calibrating analytical rubrics, and evaluating the clarity of printed feedback slips.
Piloting schools consistently report a 70% reduction in time spent on routine paper grading, allowing educators to conduct more frequent one-on-one writing conferences and deliver timely feedback before students embark on subsequent drafting phases. We provide comprehensive usage analytics and teacher satisfaction surveys at the conclusion of the pilot to inform district leadership.